General Terms and Conditions

This is a courtesy translation. The German version is the legally binding text — see AGB (DE).

1. Scope

These General Terms and Conditions (T&C) apply to all offers, supplies, and services of ISOPRO GmbH (hereinafter "ISOPRO") to entrepreneurs within the meaning of § 1 KSchG, legal entities under public law, and special funds under public law. These T&C are exclusively addressed to entrepreneurs (B2B); no contracts are concluded with consumers.

2. Conclusion of contract

Our offers are non-binding. A contract is only concluded upon our written order confirmation or delivery. The content of our order confirmation is decisive for the contractual performance.

3. Scope of services and delivery

The scope of services results from the respective order confirmation. Unless otherwise agreed, deliveries are made ex works or ex warehouse of ISOPRO. Delivery times are non-binding unless they have been expressly confirmed as binding in writing. Partial deliveries and substantive changes due to technical further development are permissible insofar as they are reasonable.

4. Prices and payment terms

Unless expressly agreed otherwise, the prices in our order confirmation apply plus statutory VAT. Invoices are due for payment without deduction within 14 days of the invoice date. In the event of late payment, default interest of 9.2 percentage points above the base rate pursuant to § 456 UGB shall accrue.

5. Reservation of title

All goods supplied remain our property until the purchase price has been paid in full.

6. Warranty

ISOPRO provides warranty in accordance with the statutory provisions of the UGB. The warranty period is two years from handover. Defects must be reported in writing immediately after detection (§ 377 UGB). If no notice of defect is given, the goods shall be deemed approved. The burden of proof for the existence of a defect at handover lies with the customer.

7. Liability

ISOPRO is liable in accordance with the statutory provisions for intent and gross negligence. In the case of slight negligence — insofar as mandatory legal provisions do not preclude this — liability is limited to the order value. Liability for indirect damages, loss of profit, consequential damages, missed energy cost savings, or damages from third-party claims is excluded in the case of slight negligence.

8. Right of withdrawal

As these T&C exclusively govern contracts with entrepreneurs, no consumer right of withdrawal under FAGG (Distance and Off-Premises Contracts Act) applies. Contractual rights of withdrawal are agreed individually.

9. Subcontractors

ISOPRO is entitled to have individual services performed by carefully selected subcontractors. The customer's contractual partner remains exclusively ISOPRO.

10. Confidentiality and data protection

The contracting parties undertake to treat all business secrets that become known through the business relationship as confidential. Our privacy policy applies to the processing of personal data.

11. Applicable law and jurisdiction

The contractual relationship is governed exclusively by Austrian law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction is the court with subject-matter jurisdiction at the registered office of ISOPRO (8720 Sankt Margarethen bei Knittelfeld).

12. Severability

Should individual provisions of these T&C be or become invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a valid provision that comes closest to the economic purpose.

Last updated: November 2025